B2B & FIT TRAVEL SERVICES
One Local Partner. Two Powerful Solutions.
Whether you are an international travel agency looking for a reliable Vietnam DMC, or an independent traveler looking for a personalized journey, Smile Travel provides local expertise, flexible travel solutions and professional on-ground support.
We work with two core travel segments:
B2B – For Travel Professionals
and
FIT – For Independent Travelers
Our philosophy is simple:
You Sell. We Operate.
For our B2B partners, we become your trusted local operating partner in Vietnam.
For FIT travelers, we become your local travel expert — helping you turn your ideas into a well-organized Vietnam journey.
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B2B TRAVEL SERVICES
Your Trusted Vietnam DMC Partner
International travel agencies and tour operators need more than a supplier.
They need a local partner who understands the destination, responds quickly, coordinates suppliers and takes responsibility for the ground operation.
That is where Smile Travel comes in.
As a Vietnam-based inbound travel company, we provide destination management and ground-handling services for international travel professionals.
Our B2B solutions are designed to help overseas partners sell Vietnam with confidence while Smile Travel manages the local operation.
You Sell. We Operate.
Who We Work With
We welcome cooperation with qualified:
- Travel Agencies
- Tour Operators
- Wholesalers
- OTAs
- Travel Platforms
- MICE Agencies
- Corporate Travel Partners
- Travel Bloggers
- Affiliate Partners
- Specialist Travel Companies
- Muslim & Halal Travel Specialists
Whether you are looking for a one-time group operation or a long-term Vietnam DMC partnership, our team can discuss a suitable cooperation model.
What Can Smile Travel Provide for B2B Partners?
FIT & Individual Travel
We design and operate Vietnam programs for individual travelers booked through international agencies and tour operators.
Services may include:
- Private transportation
- Private guides
- Hotels
- Cruises
- Airport transfers
- Sightseeing
- Restaurants
- Activities
- Domestic transportation
- Customized itineraries
GIT & Group Travel
We support group travel programs ranging from small groups to larger international delegations.
Our services can include:
- Group transportation
- Hotel coordination
- Restaurants
- Tour guides
- Cruise arrangements
- Group sightseeing
- Group logistics
- Airport services
- Special events
- On-ground support
For larger groups, early planning is recommended to secure suitable availability and rates.
Tailor-Made Programs
Every market is different.
Every agency has different customers.
Instead of forcing your customers into a standard itinerary, Smile Travel can work with your team to develop customized Vietnam programs.
We can adapt itineraries according to:
- Travel dates
- Number of travelers
- Customer profile
- Budget
- Hotel category
- Destinations
- Travel style
- Activities
- Dietary requirements
- Special requests
Your customer does not have to fit our itinerary.
We build the itinerary around your customer.
B2B Net Rates & Commercial Cooperation
Qualified B2B partners may request appropriate commercial arrangements, including:
- Net rates
- FIT rates
- GIT rates
- Cruise rates
- Tailor-made quotations
- Special market programs
- Long-term cooperation agreements
Commercial terms are discussed individually according to the market, product, booking volume and partnership structure.
Our objective is to create a transparent and sustainable relationship that benefits both businesses.
B2B Booking & Distribution
Smile Travel is developing digital solutions to make product distribution and booking management easier for our partners.
Depending on the partnership model and available technology, eligible partners may access:
- Product information
- B2B rates
- Booking tools
- Availability information
- Booking requests
- Confirmation documents
- Booking status
- Commission information
- Digital booking solutions
Where technical integration is available, selected products may also be distributed through partner websites or booking channels.
The exact functionality depends on the product, supplier and agreed partnership model.
B2B – Local Operation in Vietnam
When your customer arrives in Vietnam, our responsibility does not end with the booking.
We support the local operation.
This can include:
Airport Pickup → Transportation → Hotel → Guide → Sightseeing → Meals → Cruise → Activities → Emergency Support → Departure
Our team works with local suppliers and operational partners to coordinate the services included in the confirmed itinerary.
For international agencies, this means you have a local team on the ground that understands Vietnam.
Muslim-Friendly & Halal B2B Travel
Smile Travel is developing a specialist focus on Muslim-friendly and Halal travel in Vietnam.
We work with travel professionals serving Muslim travelers and can assist with customized programs involving:
- Halal meal arrangements
- Muslim-friendly hotels
- Prayer-related requirements
- Muslim-friendly itineraries
- Private tours
- Family programs
- Group travel
- Customized Vietnam packages
For agencies serving markets such as Malaysia, Indonesia, India, Singapore and other international Muslim travel segments, we can discuss market-specific Vietnam programs.
MICE & Corporate B2B
Smile Travel can also assist travel agencies and corporate partners with Vietnam MICE programs.
Services may include:
- Meetings
- Incentive travel
- Corporate groups
- Team-building programs
- Conferences
- Gala dinners
- Private events
- Group transportation
- Hotel coordination
- Destination experiences
Each MICE program can be developed around the group’s objectives, size, budget and schedule.
Why International Partners Choose a Local DMC
Selling Vietnam from overseas can be challenging when you need to coordinate multiple local suppliers.
Working with one experienced local partner can simplify the process.
Instead of separately managing:
Hotels + Transportation + Guides + Restaurants + Cruises + Activities + Local Suppliers
you can work with one local DMC to coordinate the ground operation.
One Partner. One Local Team. One Operational Contact.
This allows your team to focus on sales and customer relationships while Smile Travel focuses on the local delivery.
FIT TRAVEL SERVICES
Your Vietnam Journey, Designed Around You
FIT stands for Free Independent Traveler or Fully Independent Traveler.
FIT travelers are looking for flexibility.
They may not want to follow a fixed group schedule.
They may want to choose their destinations, hotels, activities, restaurants and travel pace.
Smile Travel helps turn those preferences into a practical Vietnam itinerary.
What Can FIT Travelers Customize?
Your trip can be designed around your interests and travel style.
You can choose:
Destinations
- Hanoi
- Halong Bay
- Lan Ha Bay
- Ninh Binh
- Sapa
- Hue
- Danang
- Hoi An
- Ho Chi Minh City
- Mekong Delta
- Phu Quoc
Travel Style
- Private travel
- Family holidays
- Couples
- Friends
- Luxury travel
- Cultural travel
- Food experiences
- Nature
- Adventure
- Wellness
- Beach holidays
- Cruise experiences
Accommodation
We can help you select accommodation according to your preferred:
- Location
- Category
- Style
- Budget
- Facilities
Private Vietnam Tours
FIT does not mean traveling without support.
You can have the freedom of an independent journey while still having professional local assistance.
Depending on your itinerary, your private tour can include:
- Private vehicle
- Private driver
- English-speaking or other-language guide
- Hotels
- Airport transfers
- Cruise
- Domestic flights
- Train travel
- Meals
- Sightseeing
- Activities
You choose the experience.
We coordinate the details.
Family FIT Travel
Family travel requires additional planning.
We can help families create itineraries that balance sightseeing, relaxation and travel time.
Depending on the family’s needs, we can arrange:
- Family-friendly hotels
- Private transportation
- Child-friendly activities
- Flexible sightseeing
- Family rooms
- Private guides
- Special meal requirements
The itinerary can be adjusted according to the children’s ages and the family’s preferred pace.
Luxury FIT Travel
For travelers seeking a more premium experience, we can develop tailor-made luxury programs.
These may include:
- Luxury hotels
- Premium cruises
- Private transportation
- Private guides
- Fine dining
- Exclusive experiences
- Personalized services
- Private excursions
Luxury travel is not simply about choosing a higher hotel category.
It is about creating a smoother, more personalized journey.
Muslim-Friendly FIT Travel
Muslim travelers can request customized Vietnam itineraries that take dietary and travel requirements into consideration.
Depending on destination and availability, we can assist with:
- Halal meals
- Muslim-friendly hotels
- Prayer-related arrangements
- Private transportation
- Muslim-friendly sightseeing
- Flexible itineraries
- Family travel
Customers should communicate specific dietary and religious requirements as early as possible so that suitable arrangements can be checked and confirmed.
FIT Airport & Ground Services
Your Vietnam journey can start before you leave the airport.
Smile Travel can assist with:
- Airport pickup
- Airport transfer
- Private transportation
- Train station transfers
- Hotel transfers
- Local transportation
- Departure transfers
Having a local team available can make the first and final stages of your journey much easier.
FIT + Cruise
One of the most popular ways to experience Northern Vietnam is to combine Hanoi with a Halong Bay or Lan Ha Bay cruise.
A typical itinerary can combine:
Hanoi → Ninh Binh → Halong Bay / Lan Ha Bay → Hanoi
Or continue south:
Hanoi → Halong Bay → Danang → Hoi An → Ho Chi Minh City → Mekong Delta
The itinerary can be customized according to your available travel time.
B2B & FIT – One Destination, Different Solutions
The difference between B2B and FIT is the customer relationship.
The destination expertise remains the same.
For B2B
You have the customer.
You sell the journey.
Smile Travel operates the journey in Vietnam.
For FIT
The traveler comes directly to Smile Travel.
We help design, coordinate and operate the journey.
Same Local Expertise. Different Travel Solutions.
From Idea to Journey
Whether you are an international travel professional or an independent traveler, our process is designed to be straightforward.
01 — Tell Us What You Need
Share your travel dates, number of travelers, destinations, budget and requirements.
02 — We Design the Program
Our travel team develops a suitable itinerary based on your requirements.
03 — Review & Adjust
You can request changes to destinations, hotels, activities, timing and other services.
04 — Confirm Your Booking
Once the itinerary and price are agreed, we issue the relevant Service Ticket / Confirmation Voucher.
05 — We Coordinate the Operation
Our local team coordinates the confirmed services.
06 — Enjoy Vietnam
You focus on enjoying the journey.
We focus on making the operation run smoothly.
Why Smile Travel?
Local Knowledge
We are based in Vietnam and understand the destination from the ground level.
Flexible Travel Design
We can develop private, group and tailor-made programs according to specific requirements.
B2B Expertise
We work with international travel professionals seeking a local Vietnam operating partner.
FIT Support
Independent travelers can receive professional local assistance without being locked into a fixed group itinerary.
Halal & Muslim-Friendly Expertise
We are developing specialist capabilities for Muslim-friendly travel and Halal tourism in Vietnam.
On-Ground Support
Our operational team is available to assist during the travel experience.
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Ready to Travel or Partner with Us?
For Travel Agencies & Tour Operators
Looking for a reliable Vietnam DMC and local operating partner?
Tell us about your market and your customers.
Become a Smile Travel Partner
You Sell. We Operate.
For FIT Travelers
Planning your own Vietnam journey?
Tell us where you want to go, when you want to travel and what kind of experience you are looking for.
Design My Vietnam Trip
Smile Travel
Smile Travel Co., Ltd
Your Trusted Local Partner in Vietnam
B2B Website: www.smiletravel.net
Email: info@smiletravel.com.vn
WhatsApp / 24/7 Hotline: +84 941 776 786 | +84 346 190 168
Head Office: 72 Hong Tien Street, Hanoi, Vietnam
Business Hours: Monday–Saturday: 08:30 AM–05:00 PM (GMT+7)
Operational Support: Available 24/7
You Sell. We Operate.
Your Smile Is Our Success.